If you cancel your reservation due to personal reasons, regardless of the reason, the following fees will be charged.
Changes in the number of reservations will also be treated as cancellations.

[If delayed]
We may consider it as a same-day cancellation.

[Operation Hours]
10:00 - 17:00
*Reservations after 17:00 will be treated as the next day.

[Peak season/Designated date]
1/1-1/3, 3/20-5/10, 11/1-11/30, 12/31
 

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  *Regardless of the following, if the event is held at irregular hours according to the customer's request, the regulations for private reservations will apply.

• ■Except for private reservations and groups
• 　・On the day of participation: 100%
• 　*Plans including meals will be charged 100% if cancelled within 7 days prior to the scheduled date.

• ■Groups (10 people or more)
• *No cancellation fee for reductions of up to 10% of the number of people until 17:00, 8 days before the scheduled date
• 　【Regular season】
• 　　・From 10 days before the scheduled date: 100%
• 　【Peak season】
• 　　・From 20 days before the scheduled date: 100%

• ■Private reservation
• 　・From 30 days before the scheduled date: 100%